Shipping policy

Thank you for shopping with All Men London. We aim to make your order experience simple, secure and reliable.

1. Order Processing

Orders are normally processed and dispatched within 1–2 working days after payment has been successfully received.

Orders placed on weekends or UK public holidays will normally be processed on the next working day.

During busy periods, promotional events or product launches, processing may take slightly longer. If there is a significant delay, we will do our best to keep you informed.

2. UK Delivery

We currently offer delivery within the United Kingdom.

Standard Delivery

Estimated delivery: 2–4 working days after dispatch.

Delivery charge: £3.99

Express Delivery

Estimated delivery: 1–2 working days after dispatch.

Delivery charge: £5.99

Delivery estimates are provided as a guide and are not guaranteed unless a specific guaranteed delivery service has been purchased.

3. Free Delivery

We may offer free standard delivery on orders over:

£50.00

Any applicable free-delivery promotion will be clearly displayed on our website at the time of purchase.

4. Delivery Address

Please ensure that your delivery address is correct before completing your order.

Once an order has been dispatched, we may not be able to change the delivery address.

If you provide an incorrect address and the parcel is returned to us, please contact us so we can arrange the next steps.

Additional delivery charges may apply where a parcel needs to be re-dispatched.

5. Tracking

Where tracking is available, you will receive tracking information by email after your order has been dispatched.

Tracking information may take some time to become active after the parcel has been handed to the delivery provider.

6. Delivery Delays

We work with third-party delivery providers and cannot guarantee the exact delivery date.

Delivery may occasionally be delayed because of circumstances outside our reasonable control, including:

Severe weather.
Transport disruption.
Strikes.
Peak seasonal demand.
Incorrect or incomplete delivery information.
Other circumstances affecting the delivery provider.

If your order appears to be delayed, please contact us and we will do our best to assist.

7. Missing Deliveries

If your tracking information shows that your parcel has been delivered but you cannot locate it, please first check:

Your safe place.
Your household or other occupants.
Neighbours.
Any delivery instructions you provided.

If you still cannot locate your parcel, contact us at:

allmenlondon@outlook.com

We will investigate the matter with the delivery provider where appropriate.

8. Damaged Parcels

If your order arrives visibly damaged, please contact us as soon as possible.

Where possible, take photographs of the packaging and the products and provide them when contacting us.

We will assess the issue and provide an appropriate remedy in accordance with your legal rights.

9. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us at:

allmenlondon@outlook.com

Please provide your order number and details of the issue so that we can investigate and resolve it.

10. International Delivery

International delivery may be introduced in the future.

Where international delivery is available, the available destinations, delivery charges and estimated delivery times will be displayed at checkout.

Customers receiving orders outside the UK may be responsible for applicable customs duties, import taxes or other charges imposed by the destination country.

11. Delivery to Restricted Locations

Certain products or delivery services may not be available to every location.

If we are unable to deliver your order to the address provided, we will contact you and, where appropriate, arrange a refund.

12. Consumer Rights

This Shipping Policy does not affect your statutory rights.

For online purchases, UK consumer law provides protections relating to delivery, cancellation, refunds and faulty or incorrectly supplied goods.

Where goods are not delivered within the agreed timeframe, or within the applicable legal timeframe where no specific timeframe has been agreed, you may have additional rights under UK consumer law.

Nothing in this policy limits or excludes rights that cannot legally be limited or excluded.