Terms of service

TERMS OF SERVICE

Last updated: 14 September 2026

Welcome to All Men London. These Terms of Service apply to your use of our website and to purchases made through our online store.

By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before placing an order.

1. About Us

This website is operated by:

ALL MEN LONDON

Sidmouth Road, London
United Kingdom

Email: allmenlondon@outlook.com

If you have any questions about these Terms or your order, please contact us using the details above.

2. Our Products

We sell men's hair styling and grooming products through our website.

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information on our website are accurate. However, colours and appearance may vary slightly depending on your device or screen.

Our products should be used according to the instructions provided on the product packaging.

3. Product Availability

All products are subject to availability.

If a product becomes unavailable after you have placed an order, we will contact you as soon as reasonably possible and offer an appropriate solution, which may include a refund.

4. Prices

All prices displayed on our website are in British pounds (£) unless otherwise stated.

The price payable is the price displayed at the time you place your order, together with any applicable delivery charges.

We reserve the right to correct genuine pricing or listing errors. If an obvious pricing error affects an order you have placed, we will contact you before fulfilling the order.

5. Placing an Order

When you place an order through our website, you are making an offer to purchase the products selected by you.

After placing your order, you will receive an order confirmation by email.

Your order will be accepted when we confirm that the products have been dispatched, unless we notify you otherwise.

We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, such as suspected fraud, an obvious pricing error, or the product becoming unavailable.

If we cancel an order after payment has been taken, we will provide an appropriate refund.

6. Payment

Payment must be made using one of the payment methods available at checkout.

Payment information is processed through our payment providers. We do not normally have access to your full payment card details.

7. Delivery

We aim to dispatch orders within the timeframe stated on our website.

Delivery times may vary depending on the delivery service, destination and circumstances outside our reasonable control.

If a delivery is delayed, we will take reasonable steps to assist you in locating your order.

For online purchases, applicable UK consumer rules regarding delivery and cancellation rights continue to apply.

8. Cancellation and Returns

If you purchase products online as a consumer, you generally have a legal right to cancel your order within 14 days of receiving the goods, without giving a reason.

After telling us that you wish to cancel, you generally have a further 14 days to return the goods.

Where applicable, we will refund you within 14 days of receiving the returned goods or receiving appropriate evidence that they have been sent back.

Where required by law, we will also refund the cost of standard delivery.

Products that have been opened or used

For hygiene and safety reasons, certain grooming or cosmetic products may be excluded from the statutory cancellation right where the product has been unsealed after delivery.

This does not affect your statutory rights if a product is faulty, defective or not as described.

Please contact us before returning an item so that we can provide the appropriate return instructions.

9. Faulty, Damaged or Incorrect Products

We want you to be satisfied with your purchase.

If your product arrives damaged, faulty, defective, incorrect or does not match its description, please contact us as soon as reasonably possible.

Your statutory consumer rights are not affected by these Terms.

Products supplied to consumers must meet applicable legal requirements, including being as described, of satisfactory quality and fit for purpose.

We will provide the remedy required by applicable law, which may include a repair, replacement, price reduction or refund depending on the circumstances.

10. Refunds

Where a refund is due, we will normally refund the original payment method.

Refund processing times may depend on your bank or payment provider.

We will not use these Terms to remove or restrict any refund rights that you have under applicable UK consumer law.

11. Promotions and Discount Codes

From time to time, we may offer promotional codes, discounts or special offers.

Unless stated otherwise:

Promotional codes cannot be exchanged for cash.
Only one promotional code may be used per order.
Promotional codes may have expiry dates or additional conditions.
We reserve the right to withdraw a promotion where there has been an obvious error or misuse.

Any specific terms applying to a promotion will be displayed with that promotion.

12. Website Use

You agree to use our website lawfully and responsibly.

You must not:

Attempt to gain unauthorised access to our website or systems.
Introduce malicious software or harmful code.
Use the website for fraudulent purposes.
Copy or reproduce our website content without permission.
Interfere with the operation or security of the website.

We may restrict or suspend access where reasonably necessary to protect our website, business or customers.

13. Intellectual Property

Unless otherwise stated, the content of this website, including our branding, logos, photographs, product images, text, graphics and design, belongs to or is licensed to All Men London.

You may not reproduce, distribute, modify or commercially exploit our content without our prior written permission.

14. Customer Reviews

If you submit a review, photograph, video or other content to us, you must ensure that you have the right to provide that content.

You must not submit content that is:

False or misleading.
Offensive, abusive or unlawful.
Infringing someone else's intellectual property or privacy rights.
Intended to impersonate another person.

We may remove or decline to publish content that does not comply with these requirements.

We do not knowingly present fake customer reviews as genuine customer experiences. Businesses must also take care around fake or misleading reviews under current UK consumer-protection requirements.

15. Health, Allergy and Product Information

Our products are intended for their stated grooming or cosmetic purposes.

Please read the product packaging and ingredients before use.

If you have known allergies or sensitivities, you should check the ingredients before using a product and seek appropriate professional advice where necessary.

Stop using a product if you experience an adverse reaction and seek appropriate medical advice if required.

16. Website Availability

We aim to keep our website available and operating properly, but we cannot guarantee that the website will always be available or free from errors.

We may temporarily suspend access for maintenance, security, updates or other reasonable operational purposes.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms limits or excludes liability for matters that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

Subject to the above, we are not responsible for losses that are not reasonably foreseeable or for losses arising from circumstances outside our reasonable control.

18. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including natural disasters, strikes, serious disruption to transport networks, major technical failures, government action or other events beyond our reasonable control.

Where possible, we will keep you informed and take reasonable steps to minimise the impact.

19. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Please read our Privacy Policy to understand how we collect, use and protect your personal information.

20. Changes to These Terms

We may update these Terms from time to time.

The version of the Terms that applies to your order will be the version that was available when you placed your order.

We will update the "Last updated" date when we make material changes.

21. Governing Law

These Terms are governed by the laws of England and Wales, unless applicable consumer law requires otherwise.

If you are a consumer, you will continue to benefit from any mandatory legal protections available to you under the laws applicable to your circumstances.